Bikes can be reserved on our website until 23:59 the day before. When making a booking you can choose a time slot until 12:30 pm. You can walk in after 12:30 PM and rental is only possible at the desk.
Does it ever happen that all bikes are rented out?
Normally there are more than enough bikes in stock. On exceptionally busy days, all bicycles may be rented out and you may have to wait a while. One thing is sure. You can always cycle! For special bicycles such as a tandem, cargo bike, Adult-child tandem, we recommend booking in advance. look for availability and book your bikes directly.
Can I also pick up the bikes before or after my time slot?
You can pick up the bikes from 30 minutes before the start time of your time slot. It is no problem if you pick up the bikes a little later than planned. However, the end time remains the same.
Can I rebook tickets to a different time slot or date?
Depending on availability, it is possible to rebook tickets free of charge to another time slot or date up to 48 hours in advance.
I want to cancel my booking.
Of course, it can always happen that you are unexpectedly prevented.
If you want to cancel, the following applies:
• up to 48 hours in advance you can cancel free of charge, adjust the dates or change the numbers (depending on availability). You will receive a full refund.
After these periods, 100% of the reservation costs will be charged.