Is it necessary to book in advance?
During peak season (April/beginning of May) it can be very busy and is it recommended to book in advance. If you want to rent a special item like a kid-car, child-adult tandem etc. it is also recommended to book in advance. For pre-bookings please go to our webshop.
Also without a booking, you can always come by and we can definitely get you on a bike. In the worst case, you just have to wait a little time.
Does it happen that all the bikes are rented out?
Regularly we have aplenty bikes but on really busy days (weekends, Easter, flower parade weekend or labour day weekend) it can happen all the bikes are rented out. We work with a system by which the rental time is limited up to 3 hours. This means bikes are returning all the time and you definitely will get a bike but if you come in the peak hours there will be a waiting line. It is best to come before 11 AM or after 4 PM while it is not so busy around that time.
The webshop does not show any availability?
If the webshop does not show availability it means all the bikes which are available for pre-booking are all booked. It is not possible to book bikes in advance any more. Although it is still possible to rent a bike on the spot while half of the stock (+-500 bikes) is available for pre-booking and the other half is only available on the spot. If you want to be sure to get a bike right away and you cannot pre-book any more we recommend coming before 11 AM while it is not too busy then.
Do the pre-booked bikes have to be picked up before noon?
Yes, all pre-booked bikes have to be picked up before noon.
I want to cancel/change the date
Off course it can always happen you are unintentionally prevented. Up to one day ahead, you can change your booking to another date. If you want to cancel the booking:
Up to 48 hours in advance: 25% will be charged
Up to 24 hours in advance: 50% will be charged
Less than 24 hours in advance: 100% will be charged
When changing/cancelling the booking, make sure you have your booking number at hand. To change/cancel call +31 6 12089858 or send an email to firstname.lastname@example.org
Make sure you have your booking number at hand!
When pre-booking bikes please note:
- Bikes have to be picked up before noon
- Bikes are NOT allowed in Keukenhof (garden)
- The flowers in the fields are a product of nature and therefore we cannot be held responsible for the flowering status of the fields